Advice Agencies

Family Service DirectoryFamily Service Directory

Maintained by the London Borough of Hounslow Family Information Service, this is an online directory full of information on activities and services for families, children and young people, with a dedicated category full of information on services for those with a Disability or Special Educational Need.

Citizens Advice Bureau

Hounslow CAB
45 Treaty Centre
High Street
0844 4994 113

Emploment Service for disabled parents & Support with Childcare

Charity that helps disabled parents to find employment - provides skills training, one to one advice & introduction to suitable employers. 
Thursdays at No 10 Project, 10 School road, Hounslow, TW3 1QZ.

Feltham CAB

2nd Floor, The Centre
High Street
TW13 4GU
0844 4994 113

Hounslow Law Centre

Charity that provides free legal service in
the main social welfare areas of law.
51 Lampton Road
020 8570 9505

Hounslow Racial Equality (HREC)

Hounslow Advice Centre
45 Treaty Centre
Tel 020 85832525


Hounslow Asian Community Advice Service also at same address as HREC (above)
Advice on: Welfare Rights, Housing,  Employment, Domestic Violence,  Immigration & Nationality,  Debt, Taxes,  Family and Relationships, Other Issues
Languages – Gujarati, Hindi, Punjabi, Somali, Urdu

Women’s Aid – Domestic Violence Outreach

Survivor’s handbook available online in several languages
Hounslow Outreach
Tel 020 87543319
Opening Times Mon – Fri 9am to 5pm


Domestic Violence Support Group
24 hour helpline 0808 2000 247
(Helpline run in partnership with women’s Aid)

Counselling Centre for Women

Christian support Group that helps women who are suffering from post natal traumas, childhood abuse and neglect.
020 82861817
07706 694253

Adult abuse

Hounslow Safeguarding Adults
Adults Co–Ordinator 020 8583 4515
Police Community Safety Unit 020 8721 9104
Social Services Customer Services 020 8383 3100

Men’s Advice Line

Male victim’s of domestic violence
020 8644 9914

London Rape Crisis Centre

Mon – Fri 6-10pm, sat – sun 10am – 10pm
Also ring Women’s Aid 020 7392 2092 (24 hours)


Listening Service 020 8560 2345 (24 hours)
26 Junction Road, Ealing W5 4XL
Open Mon – Fri 10am – 10pm


Hounslow Council Homelessness Prevention & Advice Team
(for anyone who has a problem with private tenancy or threatened with homelessness)
020 8583 3842


St Mungo’s Atlantic House
1-3 Rockley Road W14 0DJ
020 8749 9280
Target Group: Homeless in West London. Unemployed for at least 6 months (exceptions for language/literacy problems).


Free national helpline advice line staffed by trained housing advisers who can explain your rights & suggest specialist local support services
Ring 0808 800 4444
8am-8pm Monday-Friday
8am-5pm Saturday-Sunday
Calls are free from UK landlines

Alcohol Anonymous (National): 0845 769 7555

National alcohol helpline operating 24-hours a day.
AA provide a confidential advice and information service and hold groups in Hounslow with regard to alcohol misuse.

EACH (Alcohol Service)

Tel 020 85776059
Mon, Tues, Fri 9am – 5pm
Wed, Thurs 9am – 7.30pm
Alcohol & drugs service that provides Advice, information & support, Individual and group support, Referral to other specialist services, Housing related support.
Hounslow has a dedicated 24/7, 365 days a year FREE phone number, for parents, carers and users who are able to receive confidential information, support, and brief intervention. Services provided in a umber of different languages.

Drugs & Alcohol Team Hounslow ( social work team)

020 8583 3614
Ring for advice & self referral

Talk to FRANK: 0800 77 66 00

National drugs helpline operating 24-hours a day.
FRANK is around to give you FREE and confidential information on drugs or visit the website:

Visions (Young People substance misuse service)

33 Lampton Road
Hounslow TW3 1JG
Tel: 020 8583 6440
Vision work with young people using alcohol and/or drugs up to the age 18 years old, providing: Advice, information and support, Drop-in service, Individual and group support, Family support

DAIS (Drugs Service)

Unit 2, Red Lion Court, Alexandra Road, Hounslow, TW3 1JS.
Tel: 020 85381700
Mon, Tues, Thurs, Fri: 9 – 5pm
Wed: 1 – 7pm
Advice, information & support to adults (over 18). Drop in service, Counselling, Harm minimisation, Health Advice – hepatitis, HIV & AIDs
Adults: Mon, Tues, Fri 9.30- 5pm; Wed 9.30 – 7pm

Addiction Support and Care Agency

233 Lower Mortlake Road
Contact: Ranjit Dhillon
Phone: 020 8948 9030
Offers counselling for alcohol and drug problems.
Opening/Meeting Times:
09:30 - 17:00
Available to: over 18 year olds
Referral Via: Open Referral (either self referral or referral by any practitioner or family/friends)

Asian Family Counselling Service

Suite 51 The Lodge
Windmill Place
2 - 4 Windmill Lane
Southall, UB2 4NJ
Phone: 020 8571 3933
Fax: 020 871 3933
The Asian Family Counselling Service provides family, marital and individual counselling for the Asian community (above the age of 16) in the UK. It is a confidential and professional service provided by trained counsellors who speak the main Asian languages such as Punjabi, Hindi, Urdu and Gujarati. Clients can self refer or be referred by their GPs, solicitors, teachers, etc. Sessions are held by appointment only. Groups are also run for women with post natal depression. Available to: Anyone aged 16 and above and of Asian origin.
Opening/Meeting Times: Mon to Fri – 9am to 5pm
Referral Via:Agency Workers , Connexions, Family, GP, Health Visitor, Housing, Police, Social worker, Self referral

TASHA Foundation

241 High St, Brentford
020 8569 9933
Mon – Fri 9.30 – 5.30
Helpline on Sunday, Monday, Tuesday 6 – 9pm. Tel: 0208 560 6601

Mental Health

Oasis (Mental Health drop in centre)

Oxford Road North Chiswick
W4 4DN
Tel: 020 8994 0887

Drop in center for Mental Health

1 – 3 Hanworth Road
Tel: 020 88440309

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